Gaming should stay fun — not become a burden. All the responsible gaming tools and support you need are right here on 9oxo.
9oxo gives you the tools to stay in control at all times. Everything below is free to use, whenever you need it.
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded — making it the most effective way to protect your budget.
Decide how long you want to play each day. When your time is up, 9oxo will automatically alert you and give you the option to end your session.
Sometimes you just need to step back. Voluntarily pause your account for anywhere between 24 hours and 30 days. During this period, your account will be completely inactive.
If you feel gaming is having a negative impact on your life, use the self-exclusion option. You can choose a restriction ranging from 6 months to a permanent ban.
Review your gaming habits. See a clear breakdown of how much time you spend playing and how much you are spending — then make informed decisions.
Our trained support team is always ready to help with any concern or issue. Reach out via live chat — we will assist you without judgment.
Online gaming is one of today's most popular forms of entertainment. But like any pastime, it can become a problem without the right boundaries. At 9oxo, we believe gaming is at its best when it is played for fun — and responsible gaming is what keeps that fun alive.
Millions of gamers across Bangladesh use the 9oxo platform every day. Most of them play purely for entertainment — and that's perfectly normal. For a small number of users, however, gaming habits can gradually become a problem. Recognizing the signs early and taking the right steps is what responsible gaming is all about.
That is what 9oxo works toward. We do not just offer games — we care about your overall well-being. That is why our platform provides a range of responsible gaming tools, support, and information, all free of charge, at all times.
Core Principles: Gaming on 9oxo is purely for entertainment. Do not treat gaming as a reliable way to earn money.
Being a responsible gamer does not mean not playing — it means playing the right way. These are the hallmarks of healthy gaming habits:
Certain warning signs are worth taking seriously. They may indicate problem gaming behavior:
Please Note: If any of the signs above feel familiar, do not wait — contact our support team now. Reaching out is not a sign of weakness; it is a sign of awareness.
You can take any of the following steps directly from your account settings:
Sign in to your 9oxo account with your username and password.
Click the profile icon in the top right corner and go to the "Safe Gaming" section.
Set a deposit limit, time limit, cooling-off period, or self-exclusion — whatever you need.
Save your changes. Some limits take effect immediately; others apply after 24 hours.
If you need help using our tools or wish to request self-exclusion, let us know via live chat.
9oxo follows a strict set of responsible gaming policies to keep our platform safe and fair for everyone:
Think a family member may be struggling with problem gaming? These steps can help:
Emergency Support: If you feel the situation is becoming serious, do not delay — reach out to a professional mental health service. The 9oxo support team can point you in the right direction.
Set your own daily, weekly, or monthly spending limit in BDT.
Active ImmediatelySet a daily session time limit. You will receive an automatic alert when your time is up.
Active After 24 HoursVoluntarily pause your account for anywhere from 1 to 30 days.
Active ImmediatelyFor a longer break, choose self-exclusion ranging from 6 months to permanent.
Via Support